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Author(s):
Epelle Patience Alazi, PhD, Epelle, Tamunoboma Beracah.
Page No : 176-182
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Total Quality Management And Organizational Resilience of Catering Services Firms In Port Harcourt.
Abstract
The study examined total quality management and organizational resilience of catering services firms in Port Harcourt. The aim of the study was to examine the relationship between the dimensions of total quality management practices (customer focus, continuous improvement and employee involvement) and organizational resilience. The sample size consists of 93 managers of catering services firms gotten from a population of 121 mangers using Taro Yamane formula. The formulated hypotheses were tested using Spearman Rank Correlation Coefficient with the aid of the Statistical Package for the Social Sciences (SPSS) software program version 20. The findings revealed that there is a strong and positive relationship between the dimensions of total quality management (customer focus, continuous improvement and employee involvement) and organizational resilience. Based on these findings, it was concluded that total quality management has a significant relationship with organizational resilience of catering services firms in Port Harcourt City Local Government Area. Among the recommendations made are; Employees of catering service firms in Port Harcourt should be trained and retrained on the job in order to develop skills that will keep them abreast with changes in the environment and enable them tackle any economic crisis that may arise.
Keywords: Total Quality Management, Organizational Resilience, Catering Services, Port Harcourt
| 2 |
Author(s):
Nwogu Olachi Willington.
Page No : 183-191
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Reshaping Nigeria’s Oil and Gas Industry Through Training and Capacity Building: The Role of Kent German Global (KGG) Limited
Abstract
This study investigates the role of training and capacity building facilitated by Kent German Global (KGG) Limited in reshaping Nigeria’s oil and gas industry to enhance local expertise, increase efficiency, and promote sustainable development. The research identifies significant skills gaps and workforce challenges within the sector, which hinder operational efficiency and elevate reliance on expatriate workers. By employing a qualitative methodology based on secondary data, the study evaluates KGG’s training programs, revealing their effectiveness in addressing both technical and managerial deficiencies among participants. The findings demonstrate that KGG’s capacity-building initiatives contribute to local content development by fostering the employment of local personnel and aligning with Nigeria’s regulatory framework, including the Petroleum Industry Act of 2021. Furthermore, the study underscores the importance of training programs that emphasize sustainability and innovation to enhance the industry’s competitiveness amid global energy transitions. The theoretical framework of Human Capital Theory supports the assertion that investments in training yield significant returns for individuals and organizations alike, driving productivity and economic growth. Recommendations include enhancing collaboration between industry and educational institutions to align curricula with market needs, increasing investments in continuous professional development, establishing mentorship programs for knowledge transfer, and implementing comprehensive monitoring and evaluation frameworks for training initiatives. Ultimately, the study advocates for a concerted effort to build a skilled, adaptable workforce that can navigate the evolving landscape of Nigeria’s oil and gas sector, ensuring its long-term sustainability and growth.
Keyworks:Reshaping, Nigeria’s Oil and Gas, Industry Through Training , Capacity Building
| 3 |
Author(s):
Deegbara Menenee , Akujuru, Chukwunonye Abovu, Ph.D, Lucky Nwaoburu, Ph.D.
Page No : 192-211
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Traditional Institution And Challenges of Insecurity In Ogoni Land: A Study Of Gokana Local Government Area, Rivers State, 2011-2022
Abstract
This study examines the role of traditional institutions in addressing the challenges of insecurity in Ogoni Land, with a focus on Gokana Local Government Area. Utilizing both qualitative and quantitative research methods, the study draws on primary and secondary data sources. The research is grounded in the Realist and Frustration-Aggression theories, which help explain the dynamics of conflict and insecurity. The primary objectives of the study are to: (1) explore how the General Assembly of Villages uses dialogue to address security challenges, (2) assess the role of Chieftaincy Institutions in using mediation to resolve conflicts, (3) investigate the extent to which the Council of Elders employs meetings as a strategy for conflict resolution, and (4) examine how chief priests utilize oath-taking in deities and shrines to resolve security issues in Gokana from 2011 to 2022. Based on the findings, the study recommends providing opportunities for personal and professional development for members of traditional institutions, with a focus on leadership training, human rights education, and conflict management. Such training is expected to improve their conflict resolution skills, build respect and confidence, and enhance their effectiveness in community governance. The study further suggests encouraging traditional institution members to develop the capacity to serve in the judicial arm of government and embrace their roles as community leaders and justice advocates.
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Author(s):
JAMABO, Ozhioma Oluchukwu Kubie, Prof. L. E. B. Igwe, Akujuru Chukwunonye Abovu, Ph.D.
Page No : 212-227
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Employees’ Service Delivery Programmes for Enhanced Productivity: Nigerian National Petroleum Corporation Limited, Abuja, 2015- 2022.
Abstract
The study investigated Employees’ Service Delivery Programmes for Enhanced Productivity: Nigerian National Petroleum Corporation Limited, Abuja, 2015- 2022. Four research objectives, four research questions and four research hypotheses guided the study. Theoretically, the study adopted the vroom expectancy theory. The study adopted a descriptive survey design. A sample size of 269 representing 32% was drawn from a total population of 818 staff using Taro Yamani sampling technique. A 20 item validated instrument titled Employees’ Service Delivery Programmes for Enhanced Productivity: a study of Nigerian National Petroleum Corporation Limited, Abuja, 2015- 2022 whose reliability index was established at 0.75 significance level facilitated the data generation. The research questions were answered using percentage, mean and standard deviation, while the hypotheses were tested at 0.05 significant level using chi -square statistics. The findings revealed that the existing employees’ service delivery programmes in NNPC Limited, Abuja were highly effective, as evidenced by a significant increase in employees’ job satisfaction rates and retention rates following its implementation, and that there is a positive correlation between employees’ morale, job satisfaction, and productivity within NNPC Limited, Abuja, indicating that employees who reported higher morale and job satisfaction also demonstrated increased productivity levels. The study concluded that employees’ training programmes have significant impact on their performance. Therefore, it was recommended that public services in Nigeria should prioritize the implementation of comprehensive employee service programmes similar to NNPC Limited’. These programmes should focus on providing adequate support, resources, and incentives to employees, fostering a positive work environment, and enhancing overall job satisfaction and productivity. Also recognizing the positive correlation between employees' morale, job satisfaction, and productivity, public services should invest in initiatives aimed at boosting morale and satisfaction levels among employees. This should include regular recognition and rewards, opportunities for career advancement, and creating a supportive work culture. The study contributes to knowledge by providing actionable insights into enhancing employees’ satisfaction, productivity, and organizational effectiveness within public services in Nigeria.
Keywords: Employees’ Service Delivery Programmes, Employee Productivity, Job Satisfaction, Employee Morale, Stress Management, Training and Skill Development
| 5 |
Author(s):
ELEYI, Glad Nkeiruka. PhD. .
Page No : 228-241
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Peace Building as a Mitigating Process in Conflict Escalation Towards Sustainable Peace in Niger Delta Region
Abstract
This study investigates peacebuilding processes in the Niger Delta, emphasizing their role in mitigating conflict escalation and fostering sustainable peace. It examines the root causes and dynamics of conflict in the region, including resource-based inequalities and political marginalization, which significantly impede peacebuilding efforts. Utilizing a qualitative approach, the analysis draws on secondary data from scholarly articles, government reports, and non-governmental organizations to evaluate the impact of various peacebuilding initiatives on conflict resolution and community stability. The findings reveal that, while multifaceted approaches such as community dialogue and economic empowerment have achieved some success, they are often undermined by unmet expectations and distrust. Additionally, challenges such as socio-economic disparities, environmental degradation, and political corruption necessitate a holistic approach to achieve sustainable development. The study underscores the importance of local participation in enhancing the effectiveness of peacebuilding initiatives, as it fosters legitimacy, inclusivity, and community ownership in addressing underlying grievances. Ultimately, the research advocates for a comprehensive strategy that prioritizes equity, environmental justice, and local engagement to create lasting peace in the Niger Delta.
Keywords: Niger Delta, peacebuilding, conflict escalation, sustainable peace, resource inequality, local participation, environmental justice, conflict transformation.
