Author(s) :

JAMABO, Ozhioma Oluchukwu Kubie, Prof. L. E. B. Igwe, Akujuru Chukwunonye Abovu, Ph.D.

Volume/Issue :

Abstract :

The study investigated Employees’ Service Delivery Programmes for Enhanced Productivity: Nigerian National Petroleum Corporation Limited, Abuja, 2015- 2022. Four research objectives, four research questions and four research hypotheses guided the study. Theoretically, the study adopted the vroom expectancy theory. The study adopted a descriptive survey design. A sample size of 269 representing 32% was drawn from a total population of 818 staff using Taro Yamani sampling technique. A 20 item validated instrument titled Employees’ Service Delivery Programmes for Enhanced Productivity: a study of Nigerian National Petroleum Corporation Limited, Abuja, 2015- 2022 whose reliability index was established at 0.75 significance level facilitated the data generation. The research questions were answered using percentage, mean and standard deviation, while the hypotheses were tested at 0.05 significant level using chi -square statistics. The findings revealed that the existing employees’ service delivery programmes in NNPC Limited, Abuja were highly effective, as evidenced by a significant increase in employees’ job satisfaction rates and retention rates following its implementation, and that there is a positive correlation between employees’ morale, job satisfaction, and productivity within NNPC Limited, Abuja, indicating that employees who reported higher morale and job satisfaction also demonstrated increased productivity levels. The study concluded that employees’ training programmes have significant impact on their performance. Therefore, it was recommended that public services in Nigeria should prioritize the implementation of comprehensive employee service programmes similar to NNPC Limited’. These programmes should focus on providing adequate support, resources, and incentives to employees, fostering a positive work environment, and enhancing overall job satisfaction and productivity. Also recognizing the positive correlation between employees' morale, job satisfaction, and productivity, public services should invest in initiatives aimed at boosting morale and satisfaction levels among employees. This should include regular recognition and rewards, opportunities for career advancement, and creating a supportive work culture. The study contributes to knowledge by providing actionable insights into enhancing employees’ satisfaction, productivity, and organizational effectiveness within public services in Nigeria. Keywords: Employees’ Service Delivery Programmes, Employee Productivity, Job Satisfaction, Employee Morale, Stress Management, Training and Skill Development

No. of Downloads :

3