Author(s) :

Epelle Patience Alazi, PhD, Epelle, Tamunoboma Beracah.

Volume/Issue :

Abstract :

The study examined total quality management and organizational resilience of catering services firms in Port Harcourt. The aim of the study was to examine the relationship between the dimensions of total quality management practices (customer focus, continuous improvement and employee involvement) and organizational resilience. The sample size consists of 93 managers of catering services firms gotten from a population of 121 mangers using Taro Yamane formula. The formulated hypotheses were tested using Spearman Rank Correlation Coefficient with the aid of the Statistical Package for the Social Sciences (SPSS) software program version 20. The findings revealed that there is a strong and positive relationship between the dimensions of total quality management (customer focus, continuous improvement and employee involvement) and organizational resilience. Based on these findings, it was concluded that total quality management has a significant relationship with organizational resilience of catering services firms in Port Harcourt City Local Government Area. Among the recommendations made are; Employees of catering service firms in Port Harcourt should be trained and retrained on the job in order to develop skills that will keep them abreast with changes in the environment and enable them tackle any economic crisis that may arise. Keywords: Total Quality Management, Organizational Resilience, Catering Services, Port Harcourt

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