Author(s) :

OGIDI TIMINERE SAMUEL.

Volume/Issue :

Abstract :

This study investigates employees' motivation and service delivery within the Nigerian Army's 6 Division in Port Harcourt from 2015 to 2023. The research addresses four specific objectives which are evaluating the relationship between employee motivation levels and service delivery performance, assessing the influence of motivational factors on troop readiness and effectiveness in addressing civil unrest, examining the correlation between employee morale and service delivery outcomes in regions affected by militant activities, and identifying key motivational drivers and barriers impacting soldiers' performance. The theoretical framework is based on Herzberg's Two-Factor Theory and Vroom's Expectancy Theory, which provide a comprehensive understanding of the intrinsic and extrinsic factors influencing soldier motivation. The study employs a qualitative research methodology, primarily utilizing secondary data sources such as reports, academic literature, and military documents to generate and analyze data. The key finding reveals that low motivation levels among soldiers significantly hinder service delivery performance, particularly in high-risk environments like the Niger Delta. The conclusion underscores the detrimental impact of poor motivation and morale on soldiers' readiness, effectiveness, and overall operational efficiency. The study recommended the implementation of comprehensive motivational programmes tailored to address soldiers' specific needs and challenges. These programmes should include regular recognition of achievements, career development opportunities, and the provision of adequate resources and equipment to enhance soldiers' sense of value and commitment. By addressing these motivational challenges, the Nigerian Army can improve service delivery outcomes and strengthen its operational capabilities in addressing diverse security threats. Keywords: Employees' , Motivation, Service Delivery, Nigerian Army.

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